While not ideal, there may come a time where Retti is not behaving how you expected. In these cases, reaching out for assistance will be your best path forward. Below is the best contact method to ensure your issue is resolved as soon as possible.
For users in the field, please reach out to a member of your office team to assist you in logging your support ticket.
In the bottom right of any Retti module, access the support Live Chat by clicking on the green bubble in the bottom-right corner of the screen.
Once opened, select the conversation you wish to reach out about.
In this chat window, you can briefly describe the issue that is occurring as well as attach any related files that could aid support in solving your issue.
When opening a support ticket, there are a few important pieces of information that can be shared ahead of time to speed up the troubleshooting process.
Be sure to include:
- The name of the company you are reaching out from.
- The full name of the user(s) who are experiencing the issue.
- The approximate date & time of the issue or when it began.
- The name of the impacted job, where applicable.
- A screenshot or screen recording of the device, where applicable.
- A brief description of the issue and the expected functionality.
Now you're Retti!